Rewards FAQ


Rewards program

Our rewards program offers ways to reward our fantastic customers for joining us on our Trollbeads journey. Currently, there are two ways you can earn rewards with Trollbeads Canada – by accumulating Trollbeads points with every order or by referring a friend to Trollbeads.

In order to take part in our rewards program, you need to create an account on our site and make sure you are logged in.


Trollbeads Points

Trollbeads points can be used to get discounts on purchases made the on trollbeads.ca website. Each Trollbeads point is worth 1 cent (¢) when used to buy and item.

You earn points with every purchase you make on the trollbeads.ca website. The amount of points you earn with every purchase, depends on what tier you are on. You can view your points balance and your current tier by clicking on the "Rewards" tab in the bottom right of the site.

Bronze Tier

The Bronze tier is for customers who have spent 0 – $499. Customers on this tier will gain 1 point with every $1.00 spent.

Silver Tier

The Silver tier is for customers who have spent $500 – $999. Customers on this tier will gain 2.5 points with every $1.00 spent.

Gold Tier

The Gold tier is for customers who have spent $1,000 or more. Customers on this tier will gain 5 points with every $1.00 spent.

Spending points

It's simple to spend your accumulated points, just make sure you are logged into your account, then click on the rewards tab in the bottom right of the site. After you open the pop-up, click "Get rewards" to redeem discounts for your points.

You can choose how many of your points you would like to use to redeem a discount. Use the slider to select the amount of points you would like to spend, then click redeem.


Referral program

Our referral program let's you earn a discount for referring friends to Trollbeads.

To participate in the program, please see the below steps:

  1. Make sure you are logged into your account, then click "Rewards" in the bottom right corner of the site
  2. Then click the "Earn rewards" tab, followed by the "Refer a friend" option
  3. Now you'll see the rewards they get (15% off) and also the rewards you get (15% off)
  4. You'll also see your unique link that you can share with friends. Simply share this link with people who have not purchased anything with Trollbeads and also don't have an account with the site
  5. When following the referral link, your friend will see a pop-up where they need to enter their email address, this is where they will get the email with the code
  6. Your friend then needs to create an account with the site, after they have created an account, they will also see the discount code in the "Get rewards" tab in the "Rewards" section
  7. Your friend simply uses this code at checkout to receive their discount. Once the purchase has been made, you will receive an email saying your friend has made a purchase from your link with your discount code included

*Please note we do not accept fraudulent 'referrals' where people share a discount code with themselves at a different email address. If we detect any fraudulent referrals, we reserve the right to cancel the order.

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