Shipping & Returns

There is no charge for standard shipping on any orders over CAD $150 (a CAD $15.95 value).

Standard shipping for orders under CAD $150 is CAD $10 // Express shipping for any order value is CAD $21.90.

Unfortunately, we are unable to ship to P.O. boxes or APO addresses.

When express shipping is chosen, estimated transit/delivery time within Canada is 1 - 2 business days from the shipment date.

All orders are shipped via Canada Post and will have a tracking number. Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its’ way. Please note that a signature may be required at delivery.

Certain items may be temporarily unavailable, and could be up to 15 business days processing time. In this situation, you will be contacted and made aware of the delay.

Shop with Confidence

We produce only top-quality products and we know that you’ll love them. That’s why all items purchased through trollbeads.ca are covered by a 2-year limited product warranty which can be found by on our Warranty & Guarantee page.

We also understand that sometimes in life things just don’t work out, so when that happens, here’s what you need to know about our Returns Policy:

* Change of mind returns may be refunded or exchanged within 14 days of receiving your order - simply email us at hello@trollbeads.ca and we will get it all sorted for you.

* For hygiene reasons, we cannot exchange or refund earrings – sorry about this, but thanks for understanding.

* A refund or exchange will be provided for any items proven to be damaged or faulty. Please get in touch and we will investigate the issue and try and resolve everything as soon as possible.


TRACKING YOUR ORDER

You will receive an email confirmation with your tracking number when you order ships from our facility. For any questions on the status of your order, please contact our customer service team or click the link to track your order in the email you will receive.

HELP WITH YOUR ONLINE ORDER

We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or for special requests. Please contact us with your questions or requests and we'll do our best to accommodate.


GIFT WRAP

Adding beautiful gift wrap is complimentary for each order. Our gift wrap includes a Trollbeads logo black gift box tied with coordinating ribbon. It is our standard to wrap all items in your order together, however if you wish to have your items wrapped separately for multiple recipients, please contact our customer service immediately after placing your order and they will be happy to assist.

RETURNS

Please contact our customer service team for assistance with returns or exchanges at hello@trollbeads.ca


**Please Note: Earrings are non-returnable**

PAYMENT

Placing your order on this website is completely safe and secure. We currently accept Visa, Mastercard, American Express, Discover, Diner's Club, Shop Pay, Apple Pay, Google Pay and Interac as well as PayPal. For your personal security, we do not store any customer credit card information and require the payment information be entered each time you place an order on the site. Any refunds due to you will be credited back to the same method of payment used during purchase.

Payment Methods Available at our store

Debit & Credit Cards

Select the credit / debit card you want to pay with at checkout and enter the required information. No additional costs will be added to the purchase price. You can choose to pay with Interac, Visa, American Express, Diners Club or Mastercard.

Paypal

We offer secure payment via Pay Pal. If you have a Pay Pal account, please log in when prompted. Otherwise, you can easily create a free account and you can proceed with your purchase.

ApplePay, GooglePay & ShopPay

We also offer secure payment options with ApplePay, GooglePay and ShopPay – if you would like to use these payment methods please log in when prompted. 


Price Changes

Just to let you know, we do reserve the right to change prices on the website with immediate effect.

We do our best to update the website as well as ensure that all information about the goods is correct. Spelling errors, errors in prices and offers can occur in spite of our efforts however, and sometimes we find that the price of an item is stated incorrectly. If we discover an error in the price of an item you have ordered on the website, we will notify you as quickly as possible.

Under these circumstances, we will notify you of the correct price for the item and allow you to purchase the item at the correct price. If we are unable to contact you, we will use our right not to accept your purchase and will refund you the full amount and cancel the order.

Our Promise to you

Items purchased are subject to a 2-year guarantee against defect and will be exchanged within this period of time.

This means that you can return products which have faults or imperfections within one year from the date of purchase, given that these are not caused by improper use of the product. If you have any questions, please feel free to contact us and we'll be happy to help.