Contact & FAQs


If you have any questions, you might find the answer here.

If not, you are always welcome to contact us:

Monday through Friday
8:30 am - 4:30 pm EST
Phone: 1 (855) 380-8764


If your question is regarding purchase of jewelry with a retailer, please contact the shop directly.

1. General

On you can always find information about events, collections, designers, products, and
more. Sign up to our newsletter and be the first to know about promotions, new releases, and events.

By signing up for our newsletters, you can stay up to date with new collections, special offers, and upcoming events. This can be a great way to learn about new products and promotions.

You can unsubscribe by logging into ‘My Account’ and by clicking on the ‘Newsletter’ tab on the left navigation menu you will find an unsubscribe link. Also, at the bottom of any email from Trollbeads, you will find the option to unsubscribe.

Yes, Trollbeads has an Online Gift Card that allows you to add to your cart an amount of your choice. You can find it here.

Please note gift cards purchased on can only be used on Gift cards cannot be used on any other Trollbeads website.

2. Orders

Add your desired items to the shopping cart on the website. You can edit your shopping basket at any time by clicking on the shopping bag icon in the top right corner of the website. Here you can also write a comment on your order. Then click 'Checkout' and you will now have to fill in your information. Here you can also add a discount code if needed. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods.

Please review your order before confirming your purchase. You will then receive an order confirmation by email, which is an electronic receipt of your order. You will also receive emails along the way with shipping and delivery updates.

When you are ready to complete your order, go to the checkout page and you will see a box to add a coupon code. Just click on ‘apply’ and the discount will automatically appear.

If the discount code is shown with uppercase letters, please write in uppercase letters as well.

Please note: the discount code is not valid for items that already have a discount.

If we run seasonal and shorter campaigns or offers, the goods in question (the free gift) must be added manually to the shopping cart. The provided discount code must then be entered to claim the product as a free gift or its reduced price, after completing these steps you will see that the ‘free gift’ automatically appears.

3. Return policy & retail

All Trollbeads products purchased at local Trollbeads retailers and retail partners must be returned to the original store where the item was purchased. We are only able to accept returns and exchanges of items purchased from

Learn more about Trollbeads return policy here.

You can find all our retailers by clicking on this link: Find a retailer.

4. Sizing & fitting

The length stated on the website is the total length of the bracelet once you have attached your clasp. However, clasps are sold separately.

If a bracelet is 7 inches, it means that it consists of a clasp (0.7 inches) and a chain (6.3 inches).

When measuring for bracelets, measure tightly where your wrist is broadest and add about 1 inch. This will allow enough slack to add beads and fill your bracelet.

Remember that the length shown when you order a bracelet is the total length of the bracelet once you have attached a clasp, however, clasps are sold separately.

Therefore, if you require a 7.5’’ bracelet, choose 7.5’’. We will send you a 7.1’’ chain and when you add a clasp your bracelet will measure 7.5’’.

Gift Tip: Sizes
7.1", 7.5", and 7.9" fit most.

Take a piece of string and wrap it around your finger and measure the length with a ruler. If you have a measuring tape, use that instead.

Your ring size is only a guide. If the ring has a small, thin band you might need one size smaller than a ring with a broader band.

You should also keep in mind that the size of your finger can change over the course of a month, from summer to winter, if you have been active with your
hands, or if you have had your hands in your pockets for a long time.

Size tip: Sizes 6½”, 6¾ and 7¼ fit most.

However, to be completely sure, we recommend visiting your local Trollbeads store - they have the correct tools to give you your correct ring size.

We have experienced that beads from other brands fit on our chains but not the other way around. However, some of our large beads may fit chains from other brands. Ask your retailer to find out which beads this is or contact us at

5. Trollbeads jewellery & care

The glass artist carefully heats the tip of a glass rod to its melting point. In its melted state, it can be rolled onto the steel mandrel. Some of the patterns and images are obtained by using various metal tools, to stretch and manipulate the glass and finally shape it into a jewelry bead. It takes precision and control to successfully create the bead.

Learn more about glass beads here.

Occasionally the glass may react differently, thanks to the chemical reactions of the compounds that give the glass color. Each glass bead is handmade from red-hot glass in the open flame and no two glass beads are ever completely alike. This goes for size, coloration, and pattern. As the beads are handmade, there may be slight variations from the bead in the picture. If you don't like the bead you receive, you have 30 days from the day you receive the bead to return it.

The nobility and purity of gold is measured in karats. Pure gold is 24K. Usually gold is mixed with copper, which gives a warm, golden color. For all our gold beads we use 18K gold – the perfect balance of purity and strength. The foxtail bracelet and necklace are made of 14K gold. The gold beads are stamped with the hallmark LAA 750. This means that 750 units out of 1000 are pure gold. Each gold bead has its price, which is determined by weight.

Learn more about Trollbeads gold here.

As with all metals, the oxidization of silver beads can rub off onto the gold beads, as they rub against each other on your bracelet. You can simply polish the gold beads with a soft cloth to bring back the shine and its natural golden color.

No, there is no nickel in any Trollbeads product. Trollbeads are produced in sterling silver, consisting of 92.5% pure silver and 7.5% other metals, primarily copper. If silver was used without the addition of other materials, the silver would be too soft for jewelry. Furthermore, it wouldn’t oxidize.

Learn more about Trollbeads silver here.

Any piece of jewelry will begin to oxidize (begin to look black) over time, as they are exposed to oxygen. As a result, they will become black. Simply polish them with a soft polishing cloth to bring back the silver shine or clean them with liquid soap and a soft toothbrush. Do not use chemicals.

Learn more about Jewelry Care here.

The natural stones and pearls we use can vary in color but we try our best to pair them up as much as possible so that the two earrings in each pair match each other.

All purchases made on this website are eligible to be returned within 30 days of delivery from within the US. If you are not satisfied with your order, please contact our customer service team at for assistance.

Learn more about returns here.

Trollbeads are extremely durable. You can pretty much carry on as you normally would when wearing your Trollbeads. However, there are some things you can do to make sure your jewelry will look beautiful for many years to come.

Be careful not to get your Trollbeads in contact with chlorine or bleaches.

To clean your Trollbeads polish them with a soft polishing cloth or use liquid soap and a soft toothbrush, this will remove everyday dirt. Do not use chemicals or any silver polishing solutions, because those chemicals remove the oxidization which Trollbeads uses to add depth to the beads.

The beads will oxidize (begin to look black) after contact with oxygen and water, but you can simply polish them back to life with a soft cloth.

Read more about Jewelry Care here.

6. How to Trollbeads

Our Basic Clasp is best used as a starting clasp as it is not sturdy enough for a full bracelet. A filled bracelet becomes heavier and tighter and therefore requires a sturdier clasp.

Here is a list of clasps that are not suitable to use with leather bracelets: Basic Clasp, Swan Clasp, Dragon Clasp, Heaven Crane Clasp, Big Fish Clasp, Big Flower Clasp, Cats in Love Clasp, My Love Clasp, Dolphins Fun Clasp.

The clasps that are underlined and with bold letters above, we know for sure that they don’t fit the leather bracelets.

While it may be possible to fit the others on a leather bracelet due to the malleable nature of leather, we advise against forcing the clasps through the leather.

The standard length of a double-ended clasp is about an inch; however, Big Flower Clasp and Fish Clasp are longer. Therefore, the bracelet will be looser, or the bracelet should be about 0.5 inches shorter.

The small end should be hooked onto the small eye of the bracelet and the larger end should be hooked onto the large eye of the bracelet.

To open the small end: Use your thumb to push the bottom of the small clasp inwards.

To open the large end: Pull the tab on the back downwards.

Please note when assembling your bracelet, add the beads first and only the clasp at the end.

We don’t recommend using a spacer on a leather bracelet.

Here is a list of clasps that are not suitable to use with leather bracelets: Basic Clasp, Swan Clasp, Dragon Clasp, Heaven Crane Clasp, Big Fish Clasp, Big Flower Clasp, Beloved Cat Clasp, My Love Clasp, Dolphins Fun Clasp.

The clasps that are underlined and with bold letters above, we know for sure that they don’t fit the leather bracelets.

While it may be possible to fit the others on a leather bracelet due to the malleable nature of leather, we advise against forcing the clasps through the leather.

When measuring for a leather bracelet we recommend a snug fit as the leather will stretch over time.

Some beads have a larger hole and will therefore be looser on the leather bracelet than other beads.

Of course! Like all Trollbeads jewelry, it's up to you to mix and match and find your style.

Our glass artists are given the freedom to play with colors and patterns and experiment with the many possibilities of glass and quite often they stumble upon something completely new and unique. These designs are not reproduced in large quantities like those found in the standard collection and Unique beads are only available through retailers in the US. 

Click here to find your nearest retailer.

Unfortunately, many counterfeit Trollbeads items are difficult to detect by the untrained eye.
However, most genuine Trollbeads products will be stamped with the following:

Silver/Glass: 925S LAA

Gold beads: 750 LAA

Gold chains: 585 LAA

Please be aware that silver and gold beads were first stamped in January 2006 and glass beads were first stamped in May 2008. Therefore, many genuine beads made before that time are not stamped.

Unfortunately, we do not take special requests like this, however, all Trollbeads silver jewelry can be custom ordered in gold.

Please contact us if you would like to know more:

By clicking here, you will see Trollbeads Museum. You can find most of our retired beads and clasps, that were once part of the Trollbeads collection organized by year of release.

7. My account

Creating a Trollbeads account offers several benefits, that enhance your shopping experience, including:

  • Faster checkout: By creating an account, your personal information is automatically added to check out, so you don’t have to fill it out again.

  • Order History: On your account, you can keep track of your order history, which can be helpful if you need to reference a previous purchase.

  • Shareable Wishlist: You can create a shareable Wishlist of your favorite Trollbeads products, which is useful for letting friends and family know what you're interested in.

  • Virtual Jewelry Box:

The virtual Jewelry Box is a unique feature of Trollbeads that allows you to create a personalized collection of your favorite Trollbeads jewelry. You can add products to your virtual Jewelry Box by browsing the website and selecting the products you like. Once you have created the virtual Jewelry Box, it will be easier to keep track of your collection no matter where you are. You can also share it with friends and family through social media platforms like Facebook and Pinterest, or through email.

This feature is a great way to organize your Trollbeads collection, as it allows you to see all your Trollbeads in one place and keep track of which ones you already own. It can also be helpful if you're looking to add new pieces to your collection, as you can use your virtual Jewelry Box to see which products you already have and which ones you might want to purchase next.

Overall, the virtual Jewelry Box is a convenient and fun feature that adds an extra level of personalization to the Trollbeads shopping experience.

Create an Account here.

If you have forgotten your password, click on the "Forgot your password" button located under the My Account section. This will allow you to generate a new password. Simply follow the instructions provided.

Or click here to reset your password.

Your password must have a minimum of 5 characters.

Need more help? Contact us on

Visit My Account and click Personal Data to edit your email address.

Visit My Account

8. About Trollbeads

Our head office is located in Copenhagen, Denmark.

Trollbeads are produced in different places around the world, depending on the product type or material being used. We try to find a country that has a tradition and understanding of each product's particular needs.