General information:
Trollbeads United States, Inc
Phone: 1 (855) 380-8764
Email: hello@trollbeads.ca
Purchases made on Trollbeads.ca
Shopping at Trollbeads.ca is not considered a legally binding agreement.
When shopping, you can edit your cart at any time by clicking on the shopping bag icon in the top right corner of the website. You can add a comment to your order in the cart. Then click 'Check out' and you will now have to fill in your information. Here you can also add a discount code if needed. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Please review your order before confirming your purchase.
You will then receive an order confirmation by email, which is an electronic receipt of your purchase. You will also receive emails along the way with shipping and delivery updates.
We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or any special requests. Please contact our customer service team via telephone during normal business hours for immediate assistance: Monday – Friday from 9 AM – 5 PM EST at phone 1 (855) 380-8764. You can also email your requests to hello@trollbeads.ca and we will do our best to respond within 1 business day.
Payment
Placing your order on this website is completely safe and secure. We offer secure payments processed through Adyen. We currently accept Visa, Mastercard and American Express, as well as Paypal. For your personal security, we do not store any customer credit card information and require the payment information to be entered each time you place an order on the site. Any refunds due to you will be credited back to the same method of payment used during purchase.
Shipping and delivery
Unfortunately, we do not ship to P.O. boxes, APO addresses or commercial addresses.
Orders are shipped from the Trollbeads U.S. Headquarters to the shipping address provided at the time of purchase. To ensure that you will continue to receive the same great customer service, we will be using FedEx for all our shipments as well as covering all duties from the USA to Canada.
When standard shipping is selected, orders will typically leave our facility within 2 - 4 business days (may be up to 5 business days during extremely busy holiday periods).
Estimated transit/delivery time within the continental US is 2 - 5 business days.
Outside the continental US, please allow 3 - 7 extra business days for shipping to US territories.
Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its way.
Read our full Shipping Policy here, including shipping costs and more information on Central and South American orders.
2 year warranty
Trollbeads United States, Inc. warrants to the original end-user that this Trollbeads product will be free from defects in material or workmanship. The term of this warranty is limited to twenty-four (24) months from the end-user’s date of purchase, whether or not actual use begins on that date.
Limitations and Exclusions:
Trollbeads United States, Inc. is a wholly owned subsidiary of Trollbeads A/S. The obligations of each under this warranty, and the sole remedy for any breach thereof, are limited to repair, at Trollbeads A/S manufacturing facility, of any parts or parts of its Trollbeads products which prove to be defective, or, in Trollbeads United States, Inc. sole discretion, replacement of such products. All returns of defective parts or products must include the product model number and serial number and must be made through an authorized Trollbeads retailer. Authorized returns must be shipped prepaid. Repaired or replacement parts will be shipped to the retailer by Trollbeads United States, Inc.
Returns
All purchases made on this website are eligible to be returned within 30 days of delivery from within Canada. Simply use the pre-paid label provided by our customer care team and return the items to us in new, unused condition. NOTE: should you choose to use the pre-paid return label that was included with your order, a $6.99 CAD handling fee will be deducted from your refund amount. You may use alternative shipping methods for your return at your own discretion. We recommend including insurance on all return packages that use alternate shipping methods, but it is not required. Trollbeads is not responsible for lost, stolen, or damaged merchandise sent using an alternate return shipping method.
If you purchased items from a different online store or from a store location, please return the items to the original purchase location. We are unable to accept returns of items not purchased on this website or returns that are sent from outside the country in which the product was ordered.
Jewelry purchased from the CA online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team for instructions and assistance with ordering your new items.
Should you choose to use a different shipping method, please note that we are unable to reimburse shipping or insurance charges incurred. While not required, we recommend adding shipping insurance to ensure safe arrival.
We will refund the value of the returned item and taxes (less shipping fee if pre-paid label is used) that you were charged within 7 - 10 business days of your return reaching our NJ facility. Expedited shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.
Read our full Refund Policy here, including more information on how to return your order.
Campaigns & offers
All offers are only valid while stocks last. Discount codes are only necessary if they are clearly displayed.
Only purchases within the promotion period qualify free gifts. Offers and free gifts cannot be added to orders placed outside the campaign period.
If items qualifying for the free gift are returned, the free gift must also be returned.
If the free gift is not returned, we reserve the right to withhold the refund until we receive the free gift back.
Please note that the discount does not appear in the basket for Outlet items and items from the Set in Stone campaign. This is due to technical limitations of the website, but you can trust that your discount will be deducted.
If you want to use our Unique bead offer (3 for 2), you must add all three unique beads in the shopping cart. One of the beads will automatically have the price deducted and be free of charge in the shopping cart.
If we run seasonal and shorter campaigns and offers, the goods in question (the free gift) must be added in the shopping cart. The provided discount code must then be entered to claim the product as a free gift or its reduced price.
Disclaimer
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur and in certain cases prices may be incorrect. If we discover a price error on a product that you have purchased on our website, we will contact you as soon as possible. In these circumstances, however, we will inform you of the correct price and you can thereby decide whether you wish to buy the product at the correct price. If we are unable to contact you, we reserve the right not to approve the purchase. We reserve the right to change prices on the website with immediate effect. We reserve the right for price changes, proofreading errors and technical errors on our webshop and correct them as soon as possible.
Third party applications
While visiting our website, you will notice that we use third party websites such as Facebook, Twitter, Pinterest, YouTube and Instagram to provide information about Trollbeads. Although individuals may have challenges accessing these particular websites, Trollbeads does not control or remedy the manner in which content is produced.
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The tiara is only available in one size.
Size tip:
When you get your Trollbeads beads and spacers on your tiara, we recommend making sure there is a bit of space so the fit stays comfortable.
About the tiara:
The tiara is handmade from 925 Sterling silver.
You can use your Trollbeads beads on the tiara as well as on bracelets, necklaces and other carriers.
Create the tiara of your dreams by adding beads and spacers - for your wedding or for the everyday princess inside you.
Please note: The price is for the tiara only.
Care for silver jewellery
We recommend that you follow the advice below so that your new jewellery stays beautiful:
• When not wearing your silver jewellery, we recommend that you store them in an airtight plastic bag or box to avoid starting the oxidation process.
• If you use silver beads on a gold chain, be aware that some of the oxidation that sits on the silver beads will be transferred to the gold. However, this can be easily removed by polishing the chain with one of our silver polishing cloths.
• Regular use of silver polishing cloth is the best way to keep your silver jewellery neat.
• Be sure to follow our size guide when choosing a bracelet size. It must be taken into account that the more beads that are placed on the bracelet, the longer the bracelet must be. The bracelet must fit snugly, but without putting too much pressure on the clasp.
Free standard shipping is offered on orders above $129 placed within Canada.
Standard shipping for orders less than $129 total will be $8.99.
Delivery time:
Orders are shipped from our Trollbeads U.S. Headquarters to the shipping address provided at the time of purchase. To ensure that you will continue to receive the same great customer service, we will be using postal mail or courier services for all our shipments as well as covering all duties from the USA to Canada.
When standard shipping is selected, orders will typically leave our facilities within 2 – 4 business days (may be up to 5 business days during extremely busy holiday periods).
Estimated transit/delivery time within the continental US is 2 – 5 business days.
We offer 30 days of returns.
Read more about Shipping & Returns here.
Payments:
We offer payments via PayPal, Visa, Mastercard, American Express. Read more about payments in our Terms of Service.
Do you have questions? Reach out to us:
Phone: 1 (855) 380-8764
Email: hello@trollbeads.ca
I love this bead!When the sun hits it it's so colorful and relaxing to look at so I ordered another one no regrets.
I love it . Was so pleased to get it . Wore it alone for a few days. Am waiting for my 2 piece fantasy pendant jewel of the sea. I am always amazed by Trollbeads.
This piece has some weight to it. I’ve always wanted to add this to my collection and it doesn’t disappoint. It’s a birthday gift to myself. I just love it!
I love this bead. I am so happy that it was available to club members to purchase as a perk.
This bead was purchased in gratitude for all my cat has brought to my life. It’s purrfect.
Beautiful handmade silver! Corresponds to the stated photo in the catalog, very happy with the purchase! Thanks to the designer and team of the Jewelry company for the fast delivery!
beautiful bead. love everything about it
I already had one of these delightful little beads, but decided that since one is so good, two would be even better!! They work so well to frame a special glass Trollbead on a bracelet or bangle!! Love the way this bead reflects light, and the size is just right!
The peacock pearls are exactly what my bracelet needed to really make it stand out.
This bead is simply beautiful!
I got it for my incredible wife as a rememberance of her Father, who was a farmer his entire life..
He was an incredible man, honest and humble, who tilled the fields every day and took pride in the knowledge that he was growing and harvesting crops that would feed his neighbors.
My wife, as a child, was always up at the crack of dawn with her Father, helping him milk the cows, gather the eggs from the chickens, and help bale the hay..
The 'beads' are supposed to be part of life, part of a journey..
And I must say this, when I gave her this bead for Christmas, and explained why I chose it for her, it was a very special moment...
Beautifully crafted, extremely durable. Love these bracelets and the clasps that Trollbeads manufactures and designs!
We've been collecting Trollbeads 2010. The quality in materials and imagination of design are incomparable to any other bead company! Trollbeads website is fast and professional, too!
I love this bracelet. The glass bead is a beautiful red color. The metal bead and clasp are very nice. I am also very happy with the shopping experience with Trollbeads. I always get my items in a timely manner, and I have never had any issues with any of my purchases. Trollbeads make the best beads and make shopping very easy. I am very satisfied with my overall experience.
This is a beautiful pendant. I love the details on it and it’s beautiful on a bangle/bracelet and it m a Fantasy necklace. I definite must have for a collector!
Lovely bead, perfect for so many outfits no matter if it's on your bracelet or necklace!
